The Benefits of Voice Technology in Reducing Customer Frustrations
One question posed by the pandemic is how business can efficiently and effectively deliver outstanding customer service at scale. Full Story: MarTech Series
Voice AIs are raising competition concerns, EU finds
The European Union has been digging into the competition implications of AI-powered voice assistants and other Internet of Things (IoT) connected technologies for almost a year. Full Story: TechCrunch
Apple adds third party support for Siri for the first time
The voice assistant was limited to Apple’s devices so far, making this the first time Apple has allowed access to third parties for the same. Full Story: Mint
5 Ways AI Voices Can Be Used In eLearning
E-learning is a fairly broad term. However, it refers to all educational methods that involve the use of electronic or technological support for learning and teaching. Full Story: The Video Ink –
Microsoft’s $19.7 billion purchase of Nuance just took a major step
Microsoft announced a massive $19.7 billion purchase of Nuance earlier this year, and the deal is now one step closer to going through. Full Story: Windows Central
Voice assistant takes orders from McDonald’s drive-thru customers
Visitors to the McDonald’s drive-thru might soon be talking to a robot instead of a person when they place their orders. Full Story: RetailWire
Tinkoff rolls out voice assistant to non-customers
Tinkoff is making its voice assistant, Oleg, available to non-customers, giving all Russians access to the bot’s non-financial services features. Full Story: Finextra Research
Voice, Chat and DM: Remote Learning Tools That Make Sense In Person
Understandably, many teachers were hesitant at the start of distance learning. Full Story: KQED
How Text-to-Speech Narration Can Improve Video Consumption
Today’s marketers know how challenging it is to attract and engage consumers in a climate where consumers are interacting with brands on multiple platforms every day. Full Story: MarTech Series
New age technology in fast-changing landscape
Voice technology also paves way for conversations to take place in regional languages, which can be leveraged by financial institutions and insurance companies … Full Story: ET CIO
